The confirmation of a reservation implies the acceptance by the client of our general conditions that include the cancellation and no-show policy contemplated in our reservation process and in the confirmation of this.
This establishment may apply a penalty for canceled reservations or No-Show that will depend on the advance notice with which the cancellation is communicated:
- Cancellation more than 12 hours in advance: free of penalty.
- Cancellation between 12 and 6 hours in advance: € 5 per person.
- Cancellation between 6 and 3 hours in advance: € 10 per person.
- Cancellation between 3 and 1 hour in advance: € 15 per person.
- Cancellation less than 1 hour in advance or No-Show: € 20 per person.
Reconfirmation of the reservation
Our reservations department will contact you the same day of your reservation by phone or via SMS, to remind you and reconfirm your reservation, before entering our period subject to our cancellation and No-Show policy, In case Since we are unable to communicate with you on the telephone number you provided when making the reservation, it is essential that the client confirm such reservation on the phone. of reservations or in the mail of firstname.lastname@example.org
In return, for those cases in which a reservation has been formalized and the establishment arrives at the time established for that purpose, the establishment cannot attend the reservation in the agreed terms, the establishment undertakes to compensate the client with the delivery of € 20 per person, always and when you can prove the confirmation of it.
And, in the event that the service is not finally provided, delivery will be made through the credit card provided at the formalization of the reservation.
Both the penalty for non-presentation of the client (s) and the penalty for not having the establishment available for the provision of the service at the established time must be understood to come into effect only and exclusively after a courtesy time that is set at 20 minutes for both parties.
EXCEPTIONS TO THE CANCELLATION POLICY (ADVERSE WEATHER AND FORCE MAJEURE CASES)
In those cases in which the establishment cannot provide the service with the proper guarantees and qualities due to force majeure and / or adverse weather conditions that are beyond its control and that could not be foreseen at the time of formalizing the reservation, no The cancellation conditions established in the preceding general condition will apply. Therefore reservations will be automatically canceled.
Regardless of the foregoing, the establishment undertakes to inform customers who have made a reservation of the impossibility of providing the service for the exceptional reasons indicated immediately to have knowledge of their concurrence.